Refund Policy

1. Overview

For eligible historical Product Purchase orders processed through the Platform, the seven-day period shown on an order is a delivery review window. It is not a promise of a refund or a refund deadline. Refund requests are considered separately, based on the transaction, evidence, applicable policy and mandatory statutory rights. An order support request does not automatically issue a refund.

Direct collaborations

2. Delivery review and refund requests

After a Builder delivery or revised delivery, the Buyer has seven (7) calendar days to confirm the delivery, request an in-scope correction, or ask for support through the order page. The deadline begins at the recorded delivery time and resets after a revised delivery. This workflow does not determine refund eligibility.

Buyers may contact support about a refund separately. A delivery review deadline does not remove or limit any mandatory consumer rights or statutory remedies.

3. What qualifies

A refund request may be approved when one or more of the following apply:

• —The product was not delivered after a reasonable wait and contact attempts.
• —The delivered product is non-functional as provided.
• —The product is materially different from its listing description.
• —Deliverables explicitly listed in the product description are missing.
• —The live demo URL no longer reflects the product that was sold.

4. What does not qualify

A refund is not automatic merely because a Buyer requests a correction or opens an order support review. The following facts alone do not establish a right to a refund:

• —Change of mind after the product has been successfully installed and used.
• —Requests for custom modifications or features not described in the listing.
• —Inability to use the product due to missing third-party tools the buyer was responsible for providing (API keys, paid integrations, hosting).
• —Failure to follow the setup guide bundled with the product.
• —A request for new features or work outside the original purchased scope.
• —Payments arranged directly between collaboration participants are not processed or refunded by this Platform.

5. How to request a refund

1. 1.Use the order conversation to discuss delivery questions with the Builder and keep relevant evidence on the order.
2. 2.Use the order page’s Get help action for an eligible delivery issue, or email giuseppe.gargiulo@innovaconsulting.ai for a separate refund request.
3. 3.Include the order ID, a factual description, and relevant evidence. Do not include passwords, API keys, 2FA codes, session cookies, or other credentials.
4. 4.Ai MarketSpace may review the available information from both participants and communicate any decision. Submitting a request does not guarantee a refund.

6. Review timeline

Support timing depends on the evidence, the responsiveness of the parties, and the circumstances of the case. An open order support review pauses order completion in the order workflow; it does not by itself approve or issue a refund.

7. How approved refunds are paid

If a refund is approved and processed, it is generally sent through the payment provider to the original payment method, subject to provider and legal requirements. The order delivery workflow does not issue refunds automatically.

Once issued, the refund typically appears on the buyer's statement within 5–10 business days, depending on the card issuer.

8. Relationship to Buyer Protection

This Refund Policy is part of the broader Buyer Protection Policy. Submitting a refund request does not guarantee a refund; each case is reviewed on its individual merits. Mandatory statutory rights remain unaffected.

9. Contact