How Ai MarketSpace awards the Trusted Seller badge — and what it does, and does not, mean.
1. What Trusted Seller means
The Trusted Seller badge is a recognition that a builder has a real, measurable track record on Ai MarketSpace. It is awarded automatically by the platform, based on signals that come from historical Product Purchases, eligible purchase reviews, refunds and account activity. It is not a self-declared status, and it cannot be purchased or applied for.2. How it is earned
Trusted Seller is awarded automatically when a builder meets all of the criteria below across their products and account. The platform recalculates a builder's status whenever a relevant signal changes — a new order, a new review, a refund, or a resolved report.
- —A track record of completed historical Product Purchases processed through the Platform.
- —A consistent average rating from reviews linked to verified Product Purchases.
- —A low refund rate across recent orders.
- —No resolved reports or active suspension on the account.
- —Active, well-described product listings that meet the platform quality bar.
3. What signals are considered
- —Completed sales: orders that were paid for, delivered, and not refunded.
- —Verified reviews: ratings linked to a paid, completed Product Purchase. Direct collaboration reviews remain visible but do not count toward this badge.
- —Refund rate: refunded orders as a share of completed orders over a recent window.
- —Account history: how long the builder has been on the platform and whether their account is in good standing.
- —Listing quality: the completeness and accuracy of the builder’s product listings.
4. What Trusted Seller does NOT mean
Trusted Seller is a behavioural and track-record signal. It is intentionally narrow in scope. In particular:
- —It is not a guarantee that any specific product will meet a buyer’s needs.
- —It is not an identity verification programme. The platform does not independently verify a builder’s legal identity, citizenship, or company registration.
- —It is not a manual editorial endorsement. No member of the team manually approves Trusted Sellers — the status is computed automatically from real data.
- —It does not replace the historical Buyer Protection Policy or provide financial protection for direct collaboration payments.
5. How status can change
Because the badge is computed from live signals, it can be lost as well as earned. A sustained drop in average rating, a spike in refunds, or a resolved report against the account may cause the badge to be revoked automatically. The same automatic process can reinstate it once the underlying signals return to a healthy state.
6. Historical Buyer Protection
Trusted Seller is one signal among several. Historical Product Purchases retain the applicable Buyer Protection Policy regardless of the Builder’s badge. That policy does not provide financial protection for direct collaboration payments. Read the Buyer Protection Policy.